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This was an incident last November / December 2014. Yes it is the Black Friday Sale but who is not anticipating it.

First the weighting system. For some reason they push it to that extra 0.something of a pound so you pay for the whole pound. It is clearly a scam!

Second the filing system. It took them about 23 days just to record in their system that you have received a package.

First you should receive a notification from the merchant where you bought the item that they failed to receive the item. This is from USPS:

We're writing about the order(s) (#xxx). 

USPS attempted to deliver your package but was unable to leave the package unattended. In order to make arrangements for redelivery or pickup at your local Post Office, please visit USPS Redelivery and use the package tracking number xxx. 

If the package was attempted to be delivered to a business location that was closed during the time of the delivery attempt, USPS will automatically attempt to redeliver the package on the next business day. If your package was to be shipped to a PO Box address, it was likely too large to leave in your particular post office box

For more information about picking up this package, please visit USPS and click "Locate a Post Office" to find contact information for your local post office or call 1-800-ASK-USPS. 

After it is received (according to USPS; no confirmation from my-shoppingbox yet) you will have to wait for 23 days, maybe more for others. You can check Twitter for other users who experienced the same.

This is a recipe of their usual excuses in email because email is their only support channel. After about 3 weeks, they just gave up replying (not me ;-)

Dear  Mr. xxx,

Thanks for your email.

Kindly email us the courier tracking number, senders and description of the goods that you are expecting to receive as it may one of those with a bad address or label.

We do apologize also for the delay on uploading your package to your account as there are several packages that were left by various couriers in our drop box, with unreadable labels or names, or with missing suite numbers and we need to record the package details manually to ensure that we uploaded the package to the right consignee.

Please feel free to contact us should you need further information or assistance.



Dear Mr. xxx,

Thanks for your email

We do apologize for the delay of uploading your package details to your account due to the huge influx of deliveries that built-up during the Thanksgiving holidays. Rest assure that this problem will be fix as soon as possible.

We shall give this our highest priority.

Please feel free to contact us should you need further information or assistance.



Dear Mr. xxx,

Thanks for your email.

Kindly give us time more time to process all the backlogs until next week and will try to shipped out and deliver the packages the soonest possible time.

We do apologize for the delays. Rest assure that this problem will be fix as soon as possible.

Please feel free to contact us should you need further information or assistance.



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